Virtual Event Leaderboard to Drive Interactivity

leaderboard

Virtual Events & Environments are all about engagement, and one of the best ways to engage attendees is with gamification.

The 6Connex Leaderboard is an opportunity to drive increased attendee engagement while motivating those attendees to take the actions most important to your specific program. Get your attendees competing for prizes — or just top rank — and you’ll see your activity counts and interactions skyrocket.

Download our datasheet for the basics on gamification inside a virtual event, and be sure to check out our tip sheet for ideas and best practices.

Manage Access Inside Your Virtual Event

Deliver the right experience to the right attendee.

The Virtual Event platform includes powerful entitlement features that allow clients to customize the attendee experience with specific permissions.

With permission-based access enabled, you’ll have the power to create entitlement groups who can access specific content items, specific graphics and even entire rooms and spaces. You’ll even be able to send unique broadcast messages to specific groups during a live event. Each entitled group will see exactly what they’re supposed to see… and they’ll never miss what you don’t show them.

Download the datasheet to get more specifics on how permission-based access can enhance your virtual event.

Are You Down With The GDPR?

WHAT IS THE GDPR?

The General Data Protection Regulation is an EU law that comes into force on May 25, 2018. It is designed to protect the privacy rights of individuals in the European Union and give them greater control over the use and storage of their personal information. As a result, a greater burden rests on data collectors to ensure that their collection, storage, and use of personal information is transparent and designed for privacy protection. Any organization that collects or uses the personal information of individuals located within the EU is subject to this law, regardless of where that organization is located in the world. While this article contains information about the GDPR and how it might affect your business, it is not intended as and should not be used in place of legal advice. Consult an attorney for guidance specific to your business.

WHAT DOES THIS NEW LAW MEAN FOR THE MARKETING INDUSTRY?

The short answer is that it will force us to be better at protecting the personal information we collect. What the GDPR mandates is actually a set of best practices that it benefits marketers to follow. At a basic level, it requires that you

  • Collect, store, and use personal information only insofar as it is compatible with your purpose for collecting it
  • Obtain active permission from recipients before you send marketing materials, and
  • Disclose and/or delete an individual’s personal information at their request.

When you consider the best ways to connect with and engage your target audience, it becomes clear that these practices are not only ways to protect the people in your database; they are also important ways to enhance the effectiveness of your marketing efforts. However, marketers who have relied on tactics like buying or scraping email lists and sending out spam emails will need to make dramatic shifts in their practices. The fact that protecting privacy and being clear and transparent about how and why you use personal information is good business is one reason marketers should embrace the changes that the GDPR requires. The other reason is that failing to do so can result in heavy penalties. Depending on the violation, a company can be fined up to the greater of €20 million (approximately $24.5 million) or 4% of the preceding year’s worldwide revenue. So, if your company collects data on individuals located in the EU, adopting procedures to ensure GDPR compliance isn’t an option; it’s a necessity.

WHAT DOES THE GDPR MEAN FOR THE VIRTUAL EVENT INDUSTRY?

Due to the wide range of personal information that may be collected in relation to a virtual event, organizers must be especially mindful of GDPR requirements. Consider all of the information you might obtain from attendees, such as names, employers, locations, job titles, and even notes about accommodations for disabilities. Virtual event organizers must ensure that all of this information is collected, used, and stored in compliance with the GDPR. To do this, it’s necessary to ensure that the platform you use is designed to:

  • Protect privacy
  • Use personal information only as necessary for a specific purpose, and
  • Require active consent before using personal information for the transmission of marketing materials (such as email marketing).

Because of the GDPR’s “Data protection by design and default” provision, it’s critical that any virtual event following the law’s effective date that involves the collection of data on persons located in the EU be hosted on a virtual event platform that has been built to comply with these requirements.

HOW SHOULD I PREPARE?

Preparing to comply with the GDPR first requires a review of your current practices for collecting, storing, sharing, accessing, and deleting personal information. You will also need to create a detailed disclosure of the nature and purpose of your data collection practices and provide the opportunity for individuals to decline to have their information shared.4 Below are some of the specific steps you should take before you become subject to the new law.

DATA COLLECTION

You must be able to articulate a legitimate reason for each piece of personal data you collect. As a result, you should review your data collection practices to ensure you’re not collecting more information than you need for your explicit purposes. If you find that you’ve been collecting personal data that has no current purpose, then it should be deleted.

EMAIL OPT-IN

Under the GDPR, you must obtain affirmative permission before emailing marketing materials. That means that if you currently have a system that automatically subscribes users to email lists when they take certain actions (such as downloading an ebook) or if your system requires users to check a box in order to opt out of emails, this will need to be updated. If you’ve collected emails under old, non-GDPR-compliant systems, then you must obtain consent from everyone on your current list who is covered by the law before you send out future marketing emails. Likewise, in the event that someone withdraws consent to receive emails, you must ensure that no more emails will reach them (even if they were prepared and scheduled prior to the withdrawal of consent). If email subscriptions are linked to another activity, then rather than an opt-out box, you should require users to check an opt-in box to receive emails. If you obtain a lead’s email address through a referral, then you may send that lead a notification of the referral, but they must provide active consent before you send them marketing materials. Obtaining email contacts by purchasing or copying lists will be prohibited.

DATA RETRIEVAL & DELETION

The GDPR requires data collectors to provide information collected to the subject of that data6 and, in some circumstances, to delete it at their request (commonly referred to as the “right to be forgotten.”)7You must ensure that you are able to do this efficiently and effectively. The law also requires that data be deleted when it is no longer needed for its intended use. To do this, you will have to have a way of sorting personal information by purpose and deleting data for which you no longer have an explicit need.

DATA PROTECTION OFFICERS

Organizations that process or store large amounts of personal data will be required to designate a data protection officer (DPO) to oversee data protection and ensure GDPR compliance. If your organization may fall into this category, speak with an attorney to determine whether you must hire a DPO.

PARTNER COMPLIANCE

If you work with one or more outside organizations to collect, store, or use the personal information of people within the EU, then make sure that each of those organizations is fully prepared for GDPR compliance. You don’t want to find out after the law goes into effect that a system that you’re working with makes it difficult or impossible to fully comply with aspects of the law.

Open the Door to Recruiting with a Virtual Open House

Case Study: University of Alberta

Student in the University of Alberta virtual environment from 6Connex

The University of Alberta in Edmonton is one of Canada’s top teaching and research universities, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering, and health sciences. The University of Alberta is home to a friendly community of more than 7,700 international students. In total, 39,000 Canadian and international students study together at University of Alberta’s welcoming and diverse campuses.

The Challenge

Universities and other educational organizations are reaping the many benefits of implementing a virtual environment for recruiting. There’s no better way to showcase university programs and educational opportunities without asking recruits to incur travel expenses or take time off from busy schedules to travel.

Although virtual recruiting may not completely eliminate physical meetings, it does offer ways to both inspire prospective students and get a preliminary idea of their interest levels. In fact, it has become standard for universities to utilize virtual environments as a supplement to physical interactions.

“It’s harder for recruiters to scout international students because they are not local. With the virtual environment, students can chat with a University of Alberta representative – Immigration Specialist, Department Faculty, Scholarship, and others. “

-Julia Jones-Bourque, BCom, Marketing & Communications Manager, University of Alberta International

The Solution

Leveraging 6Connex’s 100% virtual platform, the University of Alberta’s international administration created an online open house to encourage international student applicants. This virtual event gave the administration an online venue by which to connect with students globally who may not have either the awareness of certain programs or the means to travel.

Individuals working the virtual open house event were regional experts in their respective fields. Since language and immigration information is region-specific, using a virtual environment made it easy to focus on specific topics. Recruiters were also able to target graduate students and others who start school at different times.

 

The Results

 

1500

Registrants from around the world

30 %

Attendance Rate

With the International Virtual Fair slated for March 2018, the University of Alberta’s recruitment deadline was fast approaching. The University of Alberta began with a goal: to increase the number of international student applicants to the University of Alberta by building excitement via a virtual open house.  Next, the team began to collaborate with 6Connex to design virtual rooms that resembled some of the University of Alberta’s physical buildings, creating an authentic user experience. The event team wanted students to genuinely partake in the university atmosphere by roaming the scholarship, immigrations, and lobby areas as well as faculty-specific rooms, such as engineering and the arts.

The University of Alberta launched the initial open house online and captured an audience of 1,500 registrants from around the world. The event team expected roughly one third of those registrants to actually participate, but the event logged 580 attendees, exceeding expectations.

To improve outcomes, the University of Alberta’s recruitment process requires follow up after the initial contact.  Therefore, the University of Alberta contacted and engaged further with those students who attended the virtual open house and showed interest in the university. Overall, the University of Alberta’s virtual open house piqued students’ curiosities and provided them with a solid preview of the upcoming International Virtual Fair.

Virtual Event Tip Sheet: Become A Virtual Event Conversation Pro

Image of 6Connex Tip Sheet about Virtual Conversations

Don’t underestimate the value of the virtual conversation.

And don’t overestimate how prepared your reps are to make their conversations worthwhile. Help your reps become virtual conversation pros and they’ll be ready to take on every opportunity to chat.

Whether your program is for customers or employees, you likely have representatives assigned to help out during live webcasts and other activity. Prepare your reps to engage the audience and answer questions with these simple ideas for 1:1, small group and public chats.

  1. Greet attendees at the start of the day, welcoming them to the environment.
  2. Offer a suggestion for making the most of the program, such as how to find peers or what time a key session is starting.
  3. Move attendees through the day’s agenda; for instance, chat with individuals lingering in the lounge to move them to a live keynote.
  4. Ask attendees for their feedback on a main stage session or moderated chat; suggest the best datasheet/video/booth that will extend their learning.
  5. Introduce attendees to experts or executives by inviting them into a small group chat.
  6. Monitor public chats and contribute relevant comments to keep the conversation moving.
  7. Keep an eye out for anyone posting a technical issue; help out by directing them to the help desk or technical support.
  8. At the end of the day, suggest a next step; recommend attendees sign up for a future webcast or even schedule a formal sales presentation.
  9. Use the watch list to record notes and capture conversations on top prospects.
  10. Connect with other reps via the dashboard to ensure appropriate attendee coverage

Bonus Tip

Create a live event guide for your reps that includes mini-scripts for conversations, answers to commonly asked questions and a predetermined method to manage a large audience. Be sure to include a full agenda with notes on how reps can help throughout the day.

Virtual Event Tip Sheet: Five Key Questions

Set expectations and manage for success by answering these five (not so) basic questions about your virtual program.

Image of 6Connex Tip Sheet about 5 Key Questions to ask when putting on a virtual event

1) Who?

Who are you inviting to this event?  Be as specific as possible.  Is the program for employees?  Are they administrative staff, salespeople or product engineers?  Or are you inviting prospects or customers?  In what industries and with what titles? The “who” will drive many elements of your virtual environment.

2) What?

What will you offer attendees who show up, either because they want to or because they have to?  Product updates, chats with product experts, peer-to-peer connection, continuing education credits – there are many things you have to offer attendees.   Brainstorm a long list with your team.

3) Where?

It’s virtual so the easy answer is “anywhere.”  But maybe your audience is global; then the “where” drives the timing of live sessions.  Or maybe you’re doing a hybrid event, so you have an actual physical “where.” A simple answer will help you make several key decisions.

4) When?

This is much more than the hour-by-hour timing of your agenda.  Is this a one-time live event?  Or are you creating a persistent environment?  Do you plan to host weekly chat sessions, quarterly live programs, or a 3-day follow the sun conference?  There are a lot of options when deciding the timing of your virtual program.

5) Why?

Arguably the most important question to ask.  Why are you hosting this virtual event or launching this virtual program?  The answer leads to a number of other questions: What are your goals?  What do you hope to achieve?  What are your desired outcomes, and how will you measure ROI?  Make sure every person on your team, and your executives, are very clear on your “why” long before you kick off the project.

How?

The bonus question. That’s where we come in.  Talk to your account team today and let us help you take the answers to the five W’s to make your virtual program a success.[/vc_column_text]

Virtual Event Tip Sheet: Building Your Agenda

Image of 6Connex Tip Sheet a about setting an agenda for your virtual event

Your agenda isn’t just about the timing of topics and speakers. Make your agenda work for you by keeping in mind these tips.

Before you schedule sessions, review your expectations

How much time can you reasonably expect your audience to spend at your event?  How many sessions do you expect them to watch? Do you expect them to visit sponsor booths?  Do you expect attendees to seek out peers or engage with reps or product experts?

Now think about what you want them to do

Attend sessions, ask questions, connect with each other, connect with sponsors?  What actions can attendees take that will help you meet your overall program goals?

You agenda should reflect all of the above, giving attendees the opportunity to engage in different activities throughout the day and making the most of the virtual platform.

  1. Keep your content sessions under an hour, ideally closer to 45 minutes.  Be sure to build in time for Q&A..
  2. Schedule breaks between sessions, even if it’s only 5 minutes.  Everyone needs a little transition time.
  3. During longer breaks, tell attendees what you want them to do, whether that’s network with peers, visit sponsor booths or browse the resource library.
  4. Keep the day’s full agenda in the main auditorium listing.  Include a specific time to “visit the exhibit hall” or “join the moderated chat” for example.  Remember to make it easy for attendees by linking directly to the specified room or space.
  5. Plan your most critical content for the start of the day, when your attendees are fresh and average attendance is at it’s highest.
  6. Encourage attendees to stay longer – or to come back if they’ve left – by closing out your program with a high-value session.

Bonus Tip

Plan your broadcast messages in advance of the live day; use messages liberally to engage attendees and direct them around your virtual environment.

Whether you’re considering your first virtual event program or are an old pro at managing virtual environments, we have tips and best practices to help you create successful programs. Be sure to check back often, or subscribe to our blog!

Virtual Event Tip Sheet: Floorplans & Choosing Your Rooms & Spaces

It’s easy to get caught up in the options when choosing the rooms and spaces for your virtual environment.

Image of 6Connex Tip Sheet about choosing your rooms for your virtual events.

Follow these do’s and don’ts to stay focused on success. Whether you’re hosting a virtual tradeshow, creating a virtual academy, or planning a virtual recruitment center, your virtual “floor plan” should make it both easy and intuitive for attendees to find what they need, while also supporting your program goals.

  1. Don’t take the room metaphor literally; it should be a guide, not a crutch
  2. Don’t overthink it; while the architecture of your virtual space is very important, it’s your content and messaging that will ultimately drive success
  3. Do create only the number of rooms you need; too many rooms can result in too many clicks to reach the right content
  4. Do make sure every room has a clear purpose; know what you want attendees to accomplish or find in that specific space?
  5. Do give your rooms specific names to help guide the attendees; Solution Center, Main Stage, Breakout Sessions, Expert’s Lounge
  6. Do add unique rooms that support your unique program; Recognition Room, Video Gallery, Sponsor Stage

Bonus Tip

Leverage entitlement to create a unique experience for specific attendee groups, such as a Press Briefing Lounge or a Manager’s Classroom.